Conflict Management Training MicroLearning Videos

Course ID: 70454 How to Manage Difficult Conversations
How to Manage Difficult Conversations
For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and...

Duration: 29 Minutes

Course ID: 83878 Win-Win Negotiations for Conflict Resolution
Win-Win Negotiations for Conflict Resolution
Win-win negotiations in conflict resolution are possible when you use the collaboration strategy. The course explains six steps that you can follow to improve the outcome for everyone involved in the conflict.

Duration: 11 Minutes

Course ID: 85311 Understanding the Nature of Conflict: Conflict Management in Health Care
Understanding the Nature of Conflict: Conflict Management in Health Care
Conflict is any situation where people have a difference of values, expectations, opinions, interpretations, needs, or wants. This program is about giving all health care workers some insight into what constitutes conflict and what contributes to situations of conflict in the workplace. In addition, we outline skills...

Duration: 20 Minutes

Course ID: 85861 An Introduction to Productive Conflict Resolution
An Introduction to Productive Conflict Resolution
Conflict resolution is a skill that pertains to every area of business, and there are several techniques to increase the likelihood of a productive outcome. This course introduces positive conflict resolution and explains some ideas to keep in mind when dealing with conflict.

Duration: 11 Minutes

Course ID: 86224 Dealing With Difficult People Introduction
Dealing With Difficult People Introduction
When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always...

Duration: 7 Minutes

Course ID: 86225 Dealing With Difficult People Part 1 -- Pinpointing Your Triggers
Dealing With Difficult People Part 1 -- Pinpointing Your Triggers
When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation, and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always...

Duration: 11 Minutes

Course ID: 86226 Dealing With Difficult People Part 2 -- Culture, Upbringing, and Personalit Your Responses to Difficult Circumstances
Dealing With Difficult People Part 2 -- Culture, Upbringing, and Personalit Your Responses to Difficult Circumstances
When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation, and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always...

Duration: 16 Minutes

Course ID: 86227 Dealing With Difficult People Part 3 -- Techniques for Defusing Difficult People and Challenging Situations
Dealing With Difficult People Part 3 -- Techniques for Defusing Difficult People and Challenging Situations
When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation, and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always...

Duration: 13 Minutes

Course ID: 86228 Dealing With Difficult People Part 4 -- What to Do and Say to De-Escalate Volatile People and Situations
Dealing With Difficult People Part 4 -- What to Do and Say to De-Escalate Volatile People and Situations
When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation, and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always...

Duration: 18 Minutes

Course ID: 86230 Difficult Conversation Addressing Sexual Harassment Concerns
Difficult Conversation Addressing Sexual Harassment Concerns
This video outlines the procedure for handling sexual harassment concerns in the office. By stressing the importance of acknowledging a person’s concerns, listening to all sides of the story, and reserving judgment until sufficient information has been gathered, we try to make this extremely difficult conversation...

Duration: 4 Minutes

Course ID: 86231 Difficult Conversation Announcing Major Changes
Difficult Conversation Announcing Major Changes
This video covers how to effectively communicate an upcoming change to your employees or team members. As with many of our videos, the “how not to do this” piece is absurd and hilarious -- but don’t worry We also go through all the right things to do. This video is part of the Difficult Conversations series from...

Duration: 4 Minutes

Course ID: 86232 Difficult Conversation Communicating a Low Performance Review
Difficult Conversation Communicating a Low Performance Review
This video will help you handle the communication of a low performance review. We will discuss the need for proper documentation as well as providing a roadmap for success so that this situation does not recur in subsequent review cycles. Handled correctly, this difficult conversation doesn’t have to be...

Duration: 4 Minutes

Course ID: 86233 Difficult Conversation Dealing With Personality Issues
Difficult Conversation Dealing With Personality Issues
In this video, you’ll witness multiple different personality types and be encouraged to put yourself in other people’s shoes before deciding how to handle the conflict in question. One of the narrators also gets put in his place by the other narrator, and that’s always fun. Because we cover three scenarios in...

Duration: 5 Minutes

Course ID: 86234 Difficult Conversation Denying Vacation Requests
Difficult Conversation Denying Vacation Requests
Here we cover two common reasons for denying vacation requests, as well as solid explanations for why the denials are necessary. We also discuss hobbits. How did we Manager to do both of these at once? You’ll have to see for yourself This video is part of the Difficult Conversations series from the Jeff...

Duration: 4 Minutes

Course ID: 86235 Difficult Conversation Discussing Inappropriate Dress
Difficult Conversation Discussing Inappropriate Dress
Some people just don’t know how to dress themselves. In this video, we will outline simple strategies for explaining the line between casual and inappropriate. We’re especially excited about this video, since it allowed us to wear things we usually can’t get away with in videos. I’ll bet you can guess which things...

Duration: 4 Minutes

Course ID: 86236 Difficult Conversation Letting Someone Go
Difficult Conversation Letting Someone Go
Perhaps one of the most difficult workplace conversations there is, letting someone go is never easy. In this video we run through several important elements of a successful termination. Pay special attention to the voiceover parts, as they allowed us to sneak in a small amount of humor into this otherwise very...

Duration: 4 Minutes

Course ID: 86237 Difficult Conversation Odor Issues
Difficult Conversation Odor Issues
This video discusses how to approach a colleague or employee whose odor has become distracting to the rest of his/her team. The “how to screw this up” part of the video is flat-out hilarious, but you’ll also get a solid understanding of how to phrase your side of the conversation to make this as unpleasant and...

Duration: 4 Minutes

Course ID: 86238 Difficult Conversation Saying No to Promotions or New Jobs
Difficult Conversation Saying No to Promotions or New Jobs
After illustrating a terrible way to handle this hin we did a lot of yelling and grandstanding, we outline several important elements involved in telling someone that they will not be receiving an expected job or promotion. By providing clear explanations and offering opportunities for future improvement, this difficult...

Duration: 4 Minutes

Course ID: 86239 Difficult Conversation Technology In Meetings
Difficult Conversation Technology In Meetings
This video covers how to deal with unexpected interruptions phone calls, text messages, emails, etc. during group meetings. You will be encouraged to understand the situation fully before jumping to conclusions, and also to handle interruptions in a professional, non-confrontational way. There might also...

Duration: 3 Minutes

Course ID: 86480 Conflict Resolution Episode   What Did You Say?
Conflict Resolution Episode What Did You Say?
This video is part of the Conflict Resolution series, Part Responding to Other People's Ideas and Concerns and Feelings and Stuff The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts...

Duration: 2 Minutes

Course ID: 86481 Conflict Resolution Episode  The Loudest Person Wins
Conflict Resolution Episode The Loudest Person Wins
This video is part of the Conflict Resolution series, Part Expressing Your Ideas and Concerns and Feelings and Stuff The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately...

Duration: 2 Minutes

Course ID: 86482 Conflict Resolution Episode 1 Conflict Resolution -- Three Scenarios, One Right Answer
Conflict Resolution Episode 1 Conflict Resolution -- Three Scenarios, One Right Answer
This video is part of the Conflict Resolution series, Part Responding to Other People's Ideas and Concerns and Feelings and Stuff The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts...

Duration: 3 Minutes

Course ID: 86483 Conflict Resolution Episode  Here’s a Few Things You Probably Shouldn’t Say or Do
Conflict Resolution Episode Here’s a Few Things You Probably Shouldn’t Say or Do
This video is part of the Conflict Resolution series, Part Expressing Your Ideas and Concerns and Feelings and Stuff The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately...

Duration: 1 Minutes

Course ID: 86484 Conflict Resolution Episode  The Power of an Angry Silence
Conflict Resolution Episode The Power of an Angry Silence
This video is part of the Conflict Resolution series, Part Expressing Your Ideas and Concerns and Feelings and Stuff The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately...

Duration: 1 Minutes

Showing 1 to 24 of 62 Records

Training Partners

SkillSoft
Lorman
New Horizons
Global Knowledge
NBI
Manage Conflict Now Through Microlearning

Conflict management styles include avoiding, competing, accommodating, compromising, and collaborating, each producing a different outcome that can have a strong impact on you as a working professional. Microlearning will help you temper conflict before it leads to irreconcilable differences, strained relationships, loss of work, or even a lack of respect in working relationships.

Microlearning And Conflict Management

It is important to be capable of managing conflict, regardless of where you are in your career, having conflict management skills are a necessity. There are different conflict management styles that can be applied when addressing, engaging in, and resolving conflict. People handle conflict in many different ways, requiring a different conflict management style.  We must use one or all conflict management styles in an effort to avoid, compete, accommodate, compromise, or collaborate when managing conflict both personally and professionally.  As a working professional, you will benefit from having the coping skills to temper and manage conflict in the workplace.