Certified Manager of Quality Organizational Excellence Part 1

Course ID: 252442

Bundle Contents: 5 Courses

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Six Sigma Team Facilitation and Leadership

Duration: 125.0

Six Sigma Black Belts must possess specific qualities to succeed throughout the deployment cycle. Some of these qualities include effective leadership, motivation, team building, and communication. As team leaders, Six Sigma Black Belts need to know how to facilitate teams and apply motivational techniques to achieve assigned goals. Black Belt leaders adopt appropriate leadership approaches to help develop, strengthen, and integrate all elements necessary for the effective team facilitation. They need to recognize the stages of team development and choose targeted approaches for managing performance at every stage. Finally, they need to develop a communication plan that outlines the why, what, who, where, and how of team communication. This course offers strategies for effective team facilitation, which involves leadership, motivation, team building and communication. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in Skillsoft's ASQ-aligned Green Belt curriculum.

recognize which motivation theory is guiding a team leader's assumptions in a given scenario
distinguish between modern motivation theories
recognize how to overcome factors that demotivate project team members
recognize examples of theory-based motivational techniques that are applied in the organization
recognize examples of how motivational techniques are applied to empower employees
match situational leadership styles to examples of when they should be used
distinguish between the basic leadership approaches
match team members' feelings at each stage with stage-appropriate facilitation approaches
recognize examples of good communication practices for team facilitation
sort communications information into sections of a communications plan
identify the scope of key types of information in a communication plan
choose communication tools that will meet team leaders' objectives in a given scenario
identify the characteristics of A3 reports

Six Sigma Strategic Planning and Deployment

Duration: 150.0

Strategic planning of Six Sigma projects and Lean initiatives plays a critical role in their success in an organization deploying them. A number of strategic analysis and planning tools, such as Hoshin Kanri, feasibility studies, SWOT and PEST analysis, can be used in support of strategic deployment of improvement projects and to enhance their value and effectiveness. An organization's culture and its inherent structure, lack of resources, and top leadership support sometimes create organizational roadblocks that may result in deployment failures. Six Sigma Black Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant organizational changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the importance of strategic planning and deployment of Six Sigma projects and Lean initiatives and some of the key tools used for this purpose. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by Six Sigma deployment, resistance to it, and strategies Black Belts can apply to manage change. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

identify the goals of strategic planning in Lean Six Sigma
identify how Hoshin Kanri is applied in Six Sigma strategic planning
sequence the steps using portfolio analysis to prioritize a potential Six Sigma project
recognize the strategic goal of portfolio architecting
identify examples of the kinds of questions asked during a SWOT analysis
recognize the techniques associated with each stage of conducting a feasibility study
recognize examples of each area of a PEST analysis
recognize the importance of business continuity and contingency planning in strategic planning
match Six Sigma leadership levels with examples of their roles
recognize the performance of key enterprise leadership responsibilities in a given scenario
distinguish between enterprise leadership roles and Six Sigma team leadership roles
recognize accurately classified organizational roadblocks in a Six Sigma initiative
identify examples of tactical error organizational roadblocks
classify examples of organizational changes brought about by Six Sigma
identify effective approaches for overcoming resistance in a given scenario
match types of resistance to examples of people exhibiting them
identify the strategies that should be used to continue managing a change initiative in a given scenario

Plan and Manage Communications (PMBOK® Guide Sixth Edition)

Duration: 67.0

This course covers the Plan Communications Management and Manage Communications project management processes. This course will assist learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc.

Learning Objectives

Identify guidelines for planning an appropriate approach to project communications management
Identify the inputs to the Plan Communications Management process
Identify the types of information that will help you when performing a communication requirements analysis
Calculate the potential number of communication channels for a project, given the number of stakeholders involved
Identify elements of communication models
Recognize the factors to consider when planning communication technologies
Recognize examples of information contained in a communications management plan
Identify the inputs to the Manage Communications process
Identify the tools and techniques of the Manage Communications process
Recognize examples of outputs of the Manage Communications process
Demonstrate your understanding of the Plan Communications Management and Manage Communications processes