Six Sigma Black Belt (2007 BOK): Control

Duration: 137.0

As a Six Sigma project winds down, a number of activities are undertaken to hold the improvements and gains achieved from the project. For instance, lessons learned from all phases of a project are documented. Efforts are made to replicate and apply improvements to other parts of the organization. Training for process owners and staff is developed and implemented to ensure consistent execution of revised methods and to maintain them. Improved processes are regularly evaluated to identify additional improvement opportunities. And finally, leading and lagging indicators are monitored to ensure processes consistently deliver expected value to the organization. This course will explore the importance of utilizing lessons learned and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training. Project documentation along with different measurement tools used for ongoing evaluation of the improved process will be discussed too. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

• identify the overarching benefit of conducting a postmortem analysis in a Six Sigma project
• determine what a Black Belt should have done differently in scheduling and selecting participants for a postmortem analysis, in a given scenario
• recognize the key objectives of conducting and presenting the results of a postmortem
• match examples of planning considerations to the aspect of training they help you to plan
• identify elements that enhance communication in a training session
• recognize examples of recommended presentation practices in a given training scenario
• identify good practices associated with evaluating and following up on training
• identify the characteristics of effective documentation
• rank four types of documentation according to the documentation hierarchy
• distinguish between types of documentation by recognizing examples of information suitable for each
• recognize the best strategy for ongoing evaluation
• recognize how control charts, controls plans, and lagging and leading indicators can be used in monitoring and evaluation

Duration: 120.0

Ensuring a process is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including the selection of variables and rational subgrouping. One of the most important tools used in SPC methodology is the control chart, and this course explores how to select the right control chart for the variables being measured, and how to interpret specific patterns they reveal. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

• recognize the objectives of statistical process control (SPC)
• recognize key concepts related to the use of SPC
• recognize examples of variables that are good candidates for statistical process control
• select the best option for rational subgrouping, in a given scenario
• recognize the description of the rational subgrouping principle
• identify considerations for determining appropriate subgroup size
• use the appropriate control chart to determine upper and lower limits for a given process
• recognize suitable applications for moving average charts
• calculate moving averages
• identify key concepts related to the use of short-run SPC charts
• determine appropriate corrective actions for the trend exhibited in a given control chart

Duration: 130.0

A project charter is the most important document used to initiate and manage a Six Sigma project. It is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the business case for Six Sigma projects, specific problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, the project charter is reviewed periodically by stakeholders in relation to a project's actual progress. A number of project management and analytical tools, such as Gantt charts, tollgate reviews, work breakdown structures, RACI model, affinity diagrams, tree diagrams, and prioritization matrices are used to measure and track the project's progress on a continuous basis. This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter, including the business case and problem statement, as well as the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in Skillsoft's ASQ-aligned Green Belt curriculum.

• recognize steps in developing a business case for Six Sigma project charter
• determine whether a problem statement adequately describes the problem and recommend changes for improvement if needed
• identify the best practices for determining project scope
• assess project goal statements using the SMART criteria
• identify examples of considerations related to the key performance measurement areas in a Six Sigma project
• match the steps in a Six Sigma project performance review to their related activities
• identify key concepts related to Six Sigma project tracking tools
• recognize how to organize a work breakdown structure
• identify the purposes of the work breakdown structure
• assign roles and responsibilities using the RACI model
• select analytical tools for team use in a given scenario

Duration: 48.0

Generally taken near the end of a program, Final Exam: Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies enables the learner to test their knowledge in a testing environment.

• Topic T2 Objective O4
• Topic T6 Objective O8

Duration: 72.0

Generally taken near the end of a program, Final Exam: Six Sigma Black Belt (2007 BOK): Control enables the learner to test their knowledge in a testing environment.

• Topic T2 Objective O4
• Topic T6 Objective O8
• Topic T10 Objective O12

Duration: 120.0

Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma (DFSS), beginning with the two common counterparts to the DMAIC methodology: DMADV and DMADOV. Design for X is emerging as an important knowledge-based multifunctional approach to design that is aimed at particular prioritized process constraints, such as cost, manufacturability, testability, or maintainability. This course explores several constraints in more detail, offering strategies for achieving designs concentrated on the chosen criteria. Another recently developed approach, robust design, uses parameter and tolerance control to produce designs which will be reliable during manufacturing and while in use. This course will address the basic aims of parameter control, tolerance design, and statistical tolerancing. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

• match new-product terms to examples
• determine whether or not DFSS is appropriate for a given situation, and why
• identify tools and approaches that are included in DFSS methodology
• match the steps of the DMADOV methodology with the questions asked and activities performed in them
• identify key requirements of a DFX initiative
• identify the definition of Design for X (DFX)
• match design for manufacturability and producibility strategies to examples of their practical implementation
• recognize how to set and use target cost when designing for cost
• recognize valid circumstances for readjusting a target cost
• match DFX characteristics to associated strategies for design
• identify the goals of robust design
• use tolerance design calculations to determine tolerance specifications in a given scenario
• distinguish between worst-case tolerancing and statistical tolerancing approaches