The Foundations of Six Sigma Part 1

Duration: 59.0

In this course, you will learn about charts and diagrams that are used by Six Sigma practitioners. The course covers Pareto charts, flowcharts, run charts, cause and effect diagrams, check sheets, scatter diagrams, and histograms.

Learning Objectives

• Recognize how quality tools are used during a Six Sigma project
• Recognize when to use a Pareto chart
• Sequence the steps for creating a Pareto chart
• Recognize the activities involved in creating a process map flowchart
• Apply decision rules to given run charts
• Recognize activities involved in carrying out a root cause analysis
• Recognize best practices for using a cause and effect diagram
• Match types of check sheets with examples of when each type would be used
• Match scatter diagrams with corresponding interpretations
• Interpret a histogram
• Demonstrate the use of Six Sigma charts, graphical tools, diagrams, and check sheets

Duration: 96.0

This course examines the complementary nature of Lean and Six Sigma. In this course, you'll learn about Six Sigma and its methodology, and then explore Lean and some key tools and how they integrate with Six Sigma.

Learning Objectives

• Recognize the purpose of Six Sigma and its potential value to an organization
• Identify key characteristics of Six Sigma
• Sequence key developments in the evolution of Six Sigma
• Recognize core concepts of the Six Sigma methodology
• Identify considerations when assessing an organization's readiness to use Six Sigma for a project
• Identify ways in which Six Sigma can benefit an organization
• Recognize foundational Lean concepts
• Match Lean concepts to their descriptions
• Classify examples of value- and nonvalue-added activities and waste
• Recognize examples of the just-in-time method
• Recognize examples of poka-yoke
• Recognize examples of Kanban-pull
• Identify the types of information revealed by value stream mapping
• Recognize differences and similarities between Six Sigma and Lean
• Recognize criteria you must take into consideration before integrating Lean and Six Sigma
• Recognize activities involved in Lean deployment
• Demonstrate your understanding of Lean and Six Sigma concepts and tools

Duration: 26.0

HR departments need to support their organization's key strategies and help them in the fight to remain competitive. A key way that HR can do this is through effective talent management. In this course, you'll learn about the role of HR in talent management, how to identify the skills your organization needs, how to satisfy these needs through planning to recruit, train, and promote talent as your organization requires it, and how to manage performance successfully within the framework of talent management.

• identify the talent management activities performed by HR
• describe workforce analysis methods
• recognize HR workforce planning activities
• sequence the steps of a strategy-based workforce planning process
• identify the factors required for an effective performance management system
• recognize examples of performance appraisal methods
• identify the main criteria for rewards to encourage optimal performance

Duration: 6.0

Shipping and storage of raw materials can carry exorbitant costs. This impact explores how businesses can reduce such costs.

Duration: 119.0

Six Sigma is a data-driven improvement strategy that views all activities within an organization as processes. Process inputs can be controlled and adjusted to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools. Its goal is to drive process, product, and service improvements for reducing variation and defects. Lean is also an improvement methodology, but with a different focus. It aims to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as complementary methodologies. Organizations across various industries are striving to become faster and more responsive to customers, achieve near-perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course introduces Six Sigma and Lean methodologies and looks at the relationship between them. It also explores relationships among business systems and processes using some practical examples of Lean Six Sigma applications in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.

• sequence key developments in the evolution of continuous improvement methodologies
• recognize the impact of other continuous improvement methodologies on Six Sigma and Lean
• distinguish between the Lean and Six Sigma improvement methodologies
• recognize the best approach for integrating Lean and Six Sigma initiatives, given basic organizational conditions
• match Lean tools with the Six Sigma stages they align to
• classify a business process as a core process or support process and identify what makes it so
• categorize examples of stakeholders
• recognize how Lean Six Sigma was applied to a manufacturing process in a given scenario
• recognize characteristics and quality considerations that are unique to service organizations
• categorize examples of the three key aspects of service quality
• recognize examples of service industry activities that would be good candidates for a Lean Six Sigma initiative

Duration: 65.0

During the Measure stage of a project using the DMAIC methodology, performance-related data is summarized in a meaningful way using various statistical measures. This course explores basic statistical tools used for measuring performance.

Learning Objectives

• Recognize the differences between descriptive and inferential statistics
• Define central tendency
• Calculate the mean of a sample
• Calculate the median of a sample
• Determine the mode of a sample
• Define dispersion
• Determine the range of a sample
• Calculate the standard deviation of a sample
• Calculate the variance of a sample
• Distinguish between tools for inferential statistics
• Identify the effects that outliers have on measures of central tendency and dispersion
• Demonstrate your understanding of measures of central tendency and measures of dispersion

Duration: 6.0

Customer satisfaction is an important part of any business. Are You Listening to your Customers? discusses formal and informal techniques that help you to capture customer requirements.

• Topic t2 Objective o3 - Objective Text

Duration: 26.0

Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course covers how to create and interpret both current and future-state value stream maps and to recognize how a value stream map is used to improve an organization's processes. The course will also cover ways to identify sources of waste and areas of bottlenecks, as well as how to balance the production line through line balancing and push systems.

• recognize the key objectives of value stream mapping
• sequence the steps in the value stream mapping process
• identify the types of data required to create a current-state value stream map
• match the symbols used in the mapping process to the data they represent
• identify sources of waste in the current-state map
• identify process blocks in a current state map using cycle time and takt time
• recognize the features of a pull system for future state mapping