Course Description

Six Sigma: The 5 Whys Technique

Welcome to the topic of Continuous Quality Improvement (CQI)! This video course, Six Sigma: A Method for Eliminating Defects, provides strategies for reducing variance and eliminating defects to optimize productivity at your organization. This video lesson, Six Sigma: The 5 Whys Technique, is the fourth out of six. From this video lesson, viewers will learn what a root cause is, as well as become familiar with the 5 Whys technique. In the end, learners will be aware of how to use the 5 Whys technique to conduct root cause analysis to find the most basic causes of problems within their organization.

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