Workplace Conflict

Duration: 25.0

A conflict-free life is the stuff of dreams. But the world doesn’t work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you’ll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.

Discover the subject areas that will be covered in this course
Recognize sources of organizational and interpersonal conflict
Identify actions that help prevent or mitigate workplace conflicts
Recognize behavior outside acceptable boundaries of workplace conflict
Recognize appropriate actions to take when confronted with a conflict situation
Identify steps for resolving a workplace conflict
Identify techniques for overcoming obstacles to conflict resolution
Knowledge Check: Overcoming Workplace Conflict

Managing Conflict

Duration: 15.0

While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.

Topic t2 Objective o3 - Objective Text

Coping with Accusations in the Workplace

Duration: 18.0

Conflict with coworkers is something we all deal with it at some point, and facing accusations in the workplace can be especially difficult. This Challenge explores some possible ways to address accusers.

Confronting Workplace Conflict

Duration: 25.0

Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.

Discover the subject areas that will be covered in this course
Identify common styles of handling workplace conflict
Recognize methods for adapting your style as needed in response to a conflict situation
Identify the most appropriate conflict style for a particular situation
Identify mindsets for confronting conflict
Recognize tactics for dealing with difficult people in a conflict situation
Knowledge Check: Handling Workplace Conflict

Confrontation: What's the Best Approach

Duration: 6.0

Managers often find confronting employees difficult and unpleasant. This Business Impact explores strategies for turning these confrontations into positive, win-win experiences.