Course Description

More Call Center Challenges - Thought Provoking Scenarios

From the Telephone Doctor Series! By popular demand! Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more. Perfect for ALL customer contact employees.

Looking for Group eLearning Options?

Get your team access to 4,000+ top courses anytime, anywhere.

Explore Group Solutions, and nudging
Print Sample a course
Business Skills Training By State
Business Skills Training in Alabama
Business Skills Training in Alaska
Business Skills Training in Alberta
Business Skills Training in Arizona
Business Skills Training in Arkansas
Business Skills Training in British Columbia
Business Skills Training in California
Business Skills Training in Colorado
Business Skills Training in Connecticut
Business Skills Training in Delaware
Business Skills Training in District of Columbia
Business Skills Training in Florida
Business Skills Training in Georgia
Business Skills Training in Hawaii
Business Skills Training in Idaho
Business Skills Training in Illinois
Business Skills Training in Indiana
Business Skills Training in Iowa
Business Skills Training in Kansas
Business Skills Training in Kentucky
Business Skills Training in Louisiana
Business Skills Training in Maine
Business Skills Training in Manitoba
Business Skills Training in Maryland
Business Skills Training in Massachusetts
Business Skills Training in Michigan
Business Skills Training in Minnesota
Business Skills Training in Mississippi
Business Skills Training in Missouri
Business Skills Training in Montana
Business Skills Training in Nebraska
Business Skills Training in Nevada
Business Skills Training in New Brunswick
Business Skills Training in New Hampshire
Business Skills Training in New Jersey
Business Skills Training in New Mexico
Business Skills Training in New York
Business Skills Training in Newfoundland and Labrador
Business Skills Training in North Carolina
Business Skills Training in North Dakota
Business Skills Training in Northwest Territories
Business Skills Training in Nova Scotia
Business Skills Training in Nunavut
Business Skills Training in Ohio
Business Skills Training in Oklahoma
Business Skills Training in Ontario
Business Skills Training in Oregon
Business Skills Training in Other International
Business Skills Training in Pennsylvania
Business Skills Training in Prince Edward Island
Business Skills Training in Quebec
Business Skills Training in Rhode Island
Business Skills Training in Saskatchewan
Business Skills Training in South Carolina
Business Skills Training in South Dakota
Business Skills Training in Tennessee
Business Skills Training in Texas
Business Skills Training in Utah
Business Skills Training in Vermont
Business Skills Training in Virginia
Business Skills Training in Washington
Business Skills Training in West Virginia
Business Skills Training in Wisconsin
Business Skills Training in Wyoming
Business Skills Training in Yukon