Course Description

Customer Service: Communicating With a Difficult Customer

This is a branching scene that takes place in a hospital. A patient’s visitor does not want to follow protocol. She is clearly emotional and upset. Dena, a head nurse, needs to figure out how to best handle the situation. WILL live-action video cinematic scenarios include both linear and branching models. The linear scenarios each portray a thought provoking situation. The branching scenarios are interactive and have decision points that affect the outcome of the story.

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