Duration: 26.0
Meeting the challenge of high-pressure situations is a different experience for everyone. You won't always be able to control the external events that lead to pressure, but you can control your reaction, develop a solution, and implement it. In this course, you'll learn about the triggers of stress and how stress can affect you physically, mentally, and emotionally. You'll explore mechanisms for handling pressure and stress in the workplace in order to optimize performance. You'll also learn the ways in which people who possess different work-style types deal with pressure, and finally, you'll learn how to deal with stressed colleagues.
Duration: 22.0
A key challenge for managers is keeping employees motivated and productive during times of change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it's stressful, and it can evoke fear and resistance among employees – just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you'll learn how to recognize and manage employee stress, as well as your own stress, during periods of change. You'll also learn about common reactions to change, and ways to motivate and support employees.
Duration: 29.0
For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can make sure this doesn't happen. In this course, you'll learn some basic guidelines about when and where to initiate a difficult conversation, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and able to manage the conversation constructively. Finally, you'll learn how to demonstrate that you have the right mindset during the conversation so that it has the best possible outcome.
Duration: 22.0
Companies may face tough times, for example due to economic hardship or even extreme growth. It's during these times that your role as a manager is vital. The employees you manage and your organization as a whole will depend on your leadership to help see them through. In this course, you'll learn specific strategies for weathering difficult times, including ways to reduce costs, how to communicate with employees and secure their support, and what alternatives to consider before laying off staff. For when there's no other choice, you'll learn how best to plan and implement staff reductions. You'll also learn about opportunities you can use to strengthen your organization during difficult times.
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