Winning Strategies for Dealing with Difficult People

Stop losing precious billable hours—earn your mandatory CLE credits without ever leaving your office with Advantage Legal Seminars’ audio CD legal seminars.

You’ll not only get those valuable CLE credits with your purchase, but you’ll also discover valuable new skills and techniques for maximizing your practice’s potential!

Learning Objectives

This audio CD program explains why it is important to calm upset clients, and examines some of the issues that made them upset in the first place.

Also presented are proven techniques for calming irrational clients and discussions on the four personality styles and how they affect communication.

In addition, ethical issues in client representation such as special consideration for clients with special needs, proper closing statements in contingency cases, and the proper way to communicate when you are keeping your client informed are also examined.

You’ll Learn:

• Why it’s important to deal with upset clients
  
• Reasons clients can become irate
  
• Ways you can prevent and take control of difficult situations
  
• More about ethical issues in client representation
  
• "After The Client Has Gone" — guidelines for managers
  
• Calming upset clients
  
• And earn CLE credits instantly!