Course Description
If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.
Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.
How You Will Benefit- Determine your “hot buttons” and take steps to manage your emotions
- Transform relationships by addressing real issues with authenticity
- Openly express opinions that can lead to success and productivity
- Give and receive feedback without negativity
- Self-monitor your reactions and keep calm during critical conversations
- Develop advance strategies for managing critical conversations, as well as getting them back on track
- Improve your ability to shape results and get things done
Online Accreditation
1.2 CEU
What you will learn
- Analyzing elements of a critical conversation
- Understanding your physiological response and when emotional hijacking occurs
- Recognizing your default mode under stress and your preferred conflict style
- Practicing tools to deal with various emotional responses
- Examining your beliefs and self-fulfilling tendencies
- Identifying remedies to manage critical conversations when they get off track
- Preparing for and practicing different types of critical conversations
- Diagnosing and addressing problems while having critical conversations
- Practicing having critical conversations “on the fly”
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Request On-Site TrainingUpcoming Dates
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Location: , Virtual Live
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Date & Time: Aug 18, 2025 09:00 AM ET
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Location: , Virtual Live
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Date & Time: Oct 21, 2025 10:00 AM ET
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Location: , Virtual Live
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Date & Time: Dec 11, 2025 09:00 AM ET
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
