Course Description

Off-the-Chart Customer Service Results ™Coaching and Feedback Guide

Do you want to go beyond customer expectations and build customers for life?

This comprehensive manual provides targeted content for fast customer service results. You receive bottom-line content for coaching essential skills from OTC's Off-the-Chart Customer Service Inventories. Save valuable management time by pinpointing opportunities for development in the skill inventories, then let the coaching guide do the training for you.

Follow the assignments and watch skills soar. No more guesswork. This tool eliminates career stallers and blockages. Customer service groups have reported record-breaking results with this content-filled coaching manual.

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Course: Off-the-Chart Customer Service Results ™Coaching and Feedback Guide

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